With the confirmation of your booking, and your down payment the booking is compulsory for both sides. We follow standard business conditions.
Payments are accepted in cash or by payment slip (businesses only).
Gift coupons are only valid when we have received the money with the corresponding coupon number on our account or in cash.
All participants must have good swimming skills and overall physical fitness. Participants who are under the influence of alcohol or drugs are being excluded from the course with no refund possible!
The kayakcenter’s point of departure is that all participants are physically strong and able enough to participate on a tour and or course of choice. Weather and water related changes or annulations (high-low water, storms/rain) are 100% the kayakcenter’s responsibilities and not up for discussion. In these cases the participants become a coupon, which allows them to catch up on the course within one year. Refunding or other constructions not possible. Please check per program the requirements.
The kayakcenter is responsible only for services we carry out ourselves i.e. accommodation, meals and transfers.
Participation on all activities is at own risk and responsibility. Participants are responsible for all hired materials and the responsible use and returning of them.
Non-utilizing of products/services
When the participant is not (for any reason) participating, refund is not possible.
When an participant is not in time for departure or not showing up at all for a trip, course of activity, there is no possibility of refunding the course or trip fee.
Cancelling a booking we charge the following costs. Till 30 days before departure 10% of course price (minimal of EUR 20,- administration fee EUR 29,- From 29 till 15 days before departure 30%. From 14-4 days before departure 70%. From 3 days before departure or not participating 100% of the course price. We recommend taking travel cancelation insurance.
When anything is not as you booked or expected, please tell us immediately. We will try our best to make your trip with us the best you ever had.
Complaints against the Kayakcenter are to be send in letter till maximal 4 weeks after the start of the course or trip.
All prices are including taxes. Prices are per person unless differently specified.